Written by Ken Quigley

February 08 2019

Important Note: Act! v21 installs and uses Microsoft SQL Server 2014 Express as its database engine. If you are upgrading from a version of Act! that used Microsoft SQL Server 2008 R2 (Act! versions 2011 (v13), 2012 (v14), 2013 (v15), v16, or v17.0) and you are or will be using remote databases, it is strongly recommended that you read the...

Written by Ken Quigley

February 08 2019

In November of 2018, Swiftpage introduced the next generation of Swiftpage emarketing, Act! Marketing Automation (AMA). With all of the email marketing features you know and love, plus powerful new marketing automation functionality, Act! Marketing Automation is built to drive your business growth. As a part of this evolution, Swiftpage email...

Written by Ken Quigley

February 07 2019

We’re writing today to make you aware of some improved support offerings we’ve introduced recently. About 4-years ago we started our first annual support plan, which we’d later brand as “OrangeCare”. The OrangeCare support plan provided 30-minutes of setup and break/fix support per user, per day so a team of six could receive up to 3-hours of...

Written by Ken Quigley

February 07 2019

Did you know you can search all phone, address, and email fields at once? A little known feature in Act! is the “any” field. Not to be confused with the “any key”, the “any” field allows you to search all email fields, or all phone fields, or all address fields at one time. The process is simple, click Lookup from the drop-down menu, select...

Written by Ken Quigley

February 06 2019

In November 2018 Swiftpage released Act! Premium v21 featuring a new generation of Act! Marketing called Act! Marketing Automation. This cutting edge technology was previously known as “Inbox Guru”, and was acquired by Swiftpage when they purchased Kuvana in December.Make no mistake, Act! Marketing Automation is not a successor to Act! Emarketing...

Written by Ken Quigley

January 30 2019

As the Canadian Master Distributor of Act!, we're writing you today because an issue has been identified with Canadian installations of Act! v21 that can frustrate users ability to select dates when scheduling activities. Issue: When scheduling an event, if you click in the date field and select a future date, it reverts back to the current day's...

Written by Ken Quigley

January 28 2019

As the publisher of Handheld Contact we’ve been hesitant to offer a detailed comparison of our mobile service and Act! Companion – Swiftpage’s mobile client for Premium subscribers. Our hesitation was based not strictly on appearing overly biased, but perhaps criticizing a service that was not yet fully built. However, as we round out the second...

Written by Ken Quigley

January 27 2019

We like Act! add-ons. Not only does Keystroke have the Actcessory Market on our website, we also own & operate the Act! Marketplace at www.actaddonshop.com. If that were not enough, we’ve developed almost one hundred add-ons to this point, some of which have gone onto become the most popular in the 30+ year history of Act!. Why do we like...

Written by Ken Quigley

January 15 2019

Handheld Contact is pleased to announce three separate releases today - separate builds for both Android and IOS, and an update to our Windows Console, all of which represent the biggest across the board upgrade to our subscription offerings in over a year. These changes are as follows: Handheld Contact Windows Console - version 4.2.5.0 Fixed...

Written by Ken Quigley

January 07 2019

With two new versions of Handheld Contact scheduled for release this week, thought it fitting to review all the changes we've introduced to the #1 mobile application for Act! over the last 18 months. In June 2017 we started a complete rebuild of Handheld Contact on a new platform.  This was done so we could add many new features which were...