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Our Mission Statement

"To inspire & support our client's ongoing success through quality business solutions."

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Interested in joining our team?

Act! Success Stories

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About
Keystroke

An "Apeeling" History of Growth

Established in 1994, Keystroke began as a regional company specializing in technical sales and services. By 2004, we pivoted towards CRM and web solutions, endorsing Act! as our preferred platform. Our expertise in networking enabled us to efficiently manage and host our clients’ databases, quickly positioning us as the leading Act! reseller nationwide. This led to our recognition as the Act! Master Distributor for Canada and the exclusive Canadian Act! hosting provider.

Our journey to becoming the world’s top Act! Reseller in 2015 was marked by strategic business acquisitions, dedicated effort, and a clear vision. We expanded our team to over fifty Act! consultants across North America. We also ventured into creating Act! add-ons tailored for specific sectors such as wealth management, mortgage brokerage, and technical support.

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Business Focus

The acquisition of Contactik in mid-2016, the French distributor for Act!, enabled us to offer bilingual services and establish ourselves as the primary French technical support for Act! in North America. Shortly thereafter, we acquired Handheld Contact, the leading Act! mobile solution, broadening our global distribution network.

In mid-2017, we took over DesignR1, the former world-leading Act! reseller, adding a vast array of add-on products to our portfolio. Consequently, in 2018, we assumed control of the Act! Add-on Store, featuring the most extensive collection of add-ons available (this store was later be handed over to Act!).

Our innovation in custom table technology in 2016 laid the groundwork for what would become Act! Premium Plus. In 2021, we further expanded our product range by acquiring all Act! add-on products from TopLine Results, ASDS, and Effective Solutions. Keystroke now boasts a catalog of over one hundred software solutions.

ImageIn 2019, we embarked on the development of a collection of productivity tools, which would eventually be recognized as Linktivity.net. By 2023, this collection had expanded to encompass eight distinct products, and we were on the cusp of establishing a distribution partnership with Act!.

With offices in Toronto and Kitchener, Keystroke’s nearly thirty employees span across North America and India. Recognizing that our strength lies in our team, we’re proud to introduce you to some of our dedicated members.

The Keystroke Success Team

Ken Quigley
President & Founder
ACC, APT, BA, MCSE
Phone:416-499-3090 x301
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Ken Quigley
Prior to starting Keystroke in 1994, Ken earned a degree in Political Science, which he insists is relevant to his career. Ken is certified as an MCSE, Act! Consultant, Act! Premier Trainer, and a Quickbooks Pro Advisor. He was also a member of Toronto Real Estate Board for 21 years.
James Paulus
Office Manager
ACC
Phone:416-499-3090 x302
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
James Paulus
James is the longest serving employee having been assimilated into the Keystroke collective in 1994, joining right out of high school. James is the office manager, and responsible for accounting, operations, and inventory.
Michael "Lubs" Kadlub
Support Manager
ACC & APT
Phone:416-499-3090 x310
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Cleveland, OH, USA
Michael "Lubs" Kadlub
Michael joined Keystroke in January 2016 as our support manager, having worked as the senior Act! Consultant at one of our larger competitors for 8+ years. Having been Act! Certified since 1997, Michael is based in Cleveland, is a rabid Cavalier, Indian, and Brown's fan.
Nav "BOT" Jagdat
Hosting Manager
ACC
Phone:416-499-3090 x306
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Nav "BOT" Jagdat
Nav has done many jobs here at Keystroke, including, sales, support, and customer care, but recently Nav was promoted to Deployment Coordinator, a position that requires his considerable technical & communication skills. Nav's personal life is often filled with sports, as he is a die hard Blue Jays fan.
Sarfraz Habib
Senior Accountant
CGA
Phone:416-499-3090 x327
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Sarfraz Habib
Sarfraz is a senior account who joined our team in late 2016. His accounting experience has proven invaluable in guiding Keystroke's internal fiscal policies, and he manages the commission payments of our channel partners & resellers - so he's quite popular.
Ahsan Khalid
Chief Technology Officer
ACC & Developer
Phone:416-499-3090 x321
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Hamilton, ON, Canada
Ahsan Khalid
Ahsan Khalid is our CTO, and master of all things technical. He handles support calls, networking, and software development. If we need Act! to do something it can't do out of the box, Ahsan builds it. If you're using one of our Keystroke Accessories, Ahsan likely built it.
Carlos Peliceli
Chief Marketing Officer
Phone:416-499-3090 x330
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Carlos Peliceli
Carlos was assimiltaed into the Keystroke Collective in late 2019 as our Marketing Manager, and he brings with him an impressive resume of work in the field. We're looking forward to the changes he'll make in the new year as we introduce new products & services.
Zdena Nagyova
Product Manager & HR
Phone:416-499-3090 x304
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Zdena Nagyova
Zdena was brought into help us promote project management, reporting, and SEO, while helping us organize the Act! Marketplace and our reseller channel. A simple task for a Slovak with two Masters degrees and four languages.
Bhavin Ahir
iOS Developer
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Bhavin Ahir
Bhavin is our lead IOS developer for Handheld Contact, and is as hard working as he is quiet. In dev meetings we're always asking him to repeat himself because his insights are excellent and his volume button is always set to just above "mute".
Silvia Wu
Admin & Sales
Phone:514-666-7587 x225
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Silvia Wu
Silvia joined our Montreal team in the summer of 2016 to assist with administration and sales support. Silvia seemed shy at first, but has proven to be a ferocious advocate for customers and is quick to deliver information our customers need for their accounts.
Jia Kai Zhang
ACT! Support
ACC
Phone:514-666-7587 x272
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Jia Kai Zhang
After four years of technical support for all kinds of computer issues from paper jams to code debugging, Jia Kai now focuses on Act! support and provides support to both our English and French speaking clients.
Dhia Saidi
Act! Support
ACC
Phone:514-666-7587 x273
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Dhia Saidi
 
Ouijdane Maha
Admin & Translation
Phone:514-666-7587 x227
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Ouijdane Maha
Ouiji was brought assimilated into the Keystroke Collective to assist with administration and translation. Her job has been chiefly translation as she has been in charge of translating the website, our programs, and our day to day communications.
Fajar Chandra
Web Developer
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Website:www.keystroke.ca
Location:Montreal, QC, Canada
Fajar Chandra
Fajar joined us in mid 2018 as a web developer, and we quickly discovered there was little he couldn't do. With a Masters Degree in Computer Science, Fajar has built much of our shopping cart, our online quoting system, and many of the modules you see on Keystroke.ca. He has also done some fancy stuff with QuoteWerks.
In September of 2021, Fajar moved from Indonesia to Montreal where he started working with us full-time.
Victor Krahn
SVP & COO
ACC
Phone:416-499-3090 x702
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Victor Krahn
Vic joined Keystroke when we merged with Handheld Contact, where he was the president for over a decade. Vic continues to manage the Kitchener office, and serve as our team's COO and manager of the KPP program and Development Community.
Craig "Testy" Strybosch
HHC Support
ACC
Phone:416-499-3090 x708
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Craig "Testy" Strybosch
Craig joined us from HHC, and works as the primary HHC support specialist out of our Kitchener office. Craig has a large collection of super hero paraphernalia that consumes most of the wall space around his desk.
Duane Anderson
Development
Phone:416-499-3090 x331
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Bend, OR, USA
Duane Anderson
Duane joins us from ASDS Computer, where he was the chief developer for many years, producing products like MigrateAdmin, FaxAdmin, MergeAdmin, etc.
Ione Flor
Marketing Specialist
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Ione Flor
Senior advertising professional with over 15 years of experience in Graphic Design, SEO and Marketing. Joined Keystroke in February 2020 bringing a solid background in Marketing Planning, Digital and Print expertise, and Social Media Management.
Katerina Terzieva
Program Manager, HHC Development
Phone:416-499-3090 x707
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Kitchener, ON, Canada
Katerina Terzieva
Katerina joined us from Handheld Contact where she has served as a long time developer of mobile apps. Katerina is chiefly involved in Android & Blackberry development, and also works on the HHC Windows console.
Shannon "Peaches" Hawthorne
Act! Sales
ACC
Phone:416-499-3090 x334
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Atlanta, GA, USA
Shannon "Peaches" Hawthorne
Shannon joined the Keystroke Partner Program in 2018, but recently became a member of our sales team full-time in January of 2022. Shannon has been Act! Certified since 1998, and brings with her a wealth of Act!, AMA, and Add-on expertise.
Joe Mossa
Customer Care
Phone:416-499-3090 x336
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, Ontario, Canada
Joe Mossa
Joe is back for his third stint with Keystroke, and this time in Customer Care. Previously Joe had worked in support where he served as the traffic cop for all support inquiries, but as technology advanced and the pandemic hit, this position was phased out.
Now Joe is back again and in charge of customer outreach. Welcome back Joe!
Jason Chin
Developer
Phone:416-499-3090
Toll free:1-833-ACT-BOLD
Email:[email protected]
Website:www.keystroke.ca
Location:Toronto, ON, Canada
Jason Chin

Jason's journey with Keystroke is quite remarkable. In his first tour of duty, he worked with us from the late 90's to 2009, during which time he was our main developer, network engineer, and go-to technical guy. He then left for 14 years to work as a developer and returns now to join a team of developers.

Jason will help with .NET, Web, and general Windows projects, and he has several months of sprints scheduled for him before he's scheduled to start again on February 1st.

Antony Ajay
Act! Support
Phone:416-499-3090 x335
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Chennai, Tamil, India
Antony Ajay
 Antony used to work for Swiftpage as 3rd level tech support from 2006 - 2020 when they winded down his division. Needless to say, we were excited to find someone of Antony's extensive expertise available, and we snapped him up quickly. As he used to deliver escalated support to Act! Consultants, a number of our staff were delighted to have him join our ranks. Due to time zones, Antony works the morning shift Monday to friday.
Albert Mitchell
Act! Technical Support
Phone:416-499-3090
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Chennai, Tamil, India
Albert Mitchell
Naga "Chucky" Arumugam
Act! Technical Support
Phone:416-499-3090
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Tamil, Chennai, India
Naga "Chucky" Arumugam
Karthik Maduraiveeran
Customer Care
Phone:416-499-3090
Toll free:1-888-880-0449
Email:[email protected]
Website:www.keystroke.ca
Location:Chennai, Tamil, India
Karthik Maduraiveeran

Karthik joined us in December 2022 to help with customer care. Karthik has a support background, having previously worked with Act! up to late 2021. We wanted customers to engage with people more than phone systems, so now most inbound calls will roll up to Karthik and he'll triage them to technical support, sales, or admin as needed.
He also handles the service inbox and chat requests.

Andy Ravison
AMA Specialist
Phone:416-499-3090 x330
Toll free:1-800-857-0558
Email:[email protected]
Website:www.keystroke.ca
Location:Chennai, Tamil, India
Andy Ravison

Andy joined us in 2023 as an AMA specialist, with extensive support experience in Act!. 

Happy customers are the best advertising

Every customer is important to us, but sometimes it's worth noting the more high profile organizations that have trusted us to deploy Act! for them. The below is a short list of customers we've deployed in the last few years, and have upgraded more than once with us.
Invis.jpgBrampton.jpgAlbarrie.jpgJanPro.jpgHomeHardware.jpgToronto.jpgColdwellBanker.jpgNationalArtCentre.jpgCanAM.jpgAECL.jpgOttawa.jpgCanadien.jpgGoTouchDown.jpgAudi_Altram.jpgOntarioAerospace.jpgSchoolBoardsCo-op.jpgManulife.jpgHollisWealth.jpgCunningham.jpgCreativePlanning.jpgWoeller.jpgAssante.jpgHibar.jpgCIBC.jpg

Sometimes even IT people blush

Everyone likes to have their hard work acknowledged, and we're no different. We always work hard to earn and keep your business, but sometimes when we go above and beyond the call of duty, customers take the time to write us a thank you.
The list below is but a few of those we've gathered over the years. If you're a customer with a recent positive experience working with us, please feel free to pump our tires, as well. We'd love to hear from you.

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Check testimonials HERE

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408

 
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Monday to Friday: 9AM to 6PM EST
Saturday & Sunday: Closed

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