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Version Comparison

The version comparision chart provided below is a breakdown of how the Act! product has evolved since its' migration to SQL format in 2006, with each version ushering in new features, fixes, and compatibility updates.
Please note: Where a version is labelled below as "no longer supported", it means that version is no longer available for sale through Swiftpage, and that Swiftpage does not offer technical support on that release anymore. Please click HERE for details on Swiftpage's "obsolescence policy".
Act! v24


Act! v24 capitalizes on the inherent benefits of today’s 64-bit hardware and operating systems – gaining full access to all available system memory for superior speed, performance, and scalability. 

Why 64-bit? – It’s all about POWER! 

  • Memory Access: Access 17,000,000,000+ GB of RAM with a 64-bit native application vs. 4GB with a 32-bit application.
  • Multi-Tasking: Run multiple applications concurrently without system lag or out-of-memory issues.
  • Speed & Performance: Enjoy superior speed during high-load functions and support for large files and data sets.
  • Scalability: Run multiple concurrent 3rd party add-ons optimally and support large or growing implementations.
  • Security: Leverage the inherent security benefits of 64-bit hardware and operating systems.


  • UI/UX Enhancements
  • Select from multiple databases quickly and conveniently in the Outlook Add-In and apply toolbar actions (e.g. Quick Attach, Attach to Contact, etc.).
  •  New Features & Improvements
  • Attach emails to history for contacts that do not have an email address in Act!, based on matching of data in other fields.
  •  Set up API connection to Outlook easily for locally shared hosted databases via the new Preference option.


  • UI/UX Enhancements
  • Pull in current contact list used during Mail Merge for attaching or recording to history.
  • New Features & Improvements
  • Embed images in MS-word-based Mail Merge templates from image fields on contact records.
  • Resume sending Act! Mail Merge through Outlook due to fix of issue caused by latest MS security update whereas items were going to draft folder.


  • Windows 11
    • Deploy Act! v24 on Windows 11, releasing October 2021.
    • Reap the benefits of a modern 64-bit platform with the latest security and performance enhancements from Microsoft.
    • Leverage Act! subscription to stay current and compatible with the latest hardware and operating systems.
  • Office 2019
    • Act! v24 uses 64-bit integration for Outlook and Word add-ins, allowing for optimal performance and scalability.
    • Act! Office Add-Ins support 32-bit and 64-bit versions of Office 2019.
  • SQL 2019
    • Deploy pre-packaged SQL 2019 automatically for new installs for maximum performance and convenience.
    • Upgrade to SQL 2019 upon install of Act! v24 if the supported version of SQL is not detected (<SQL 2014 R2)
    • Benefit from the most recent SQL security, performance, and scalability enhancements. 


New Features & Enhancements:

  • Capture notes and reminders and collaborate with others on template design with the new Comments feature.
  • Hide individual rows or blocks of content from rendering in mobile emails to optimize optics and readability.
  • Send an A/B email test to subsets of your recipient list, then automatically send the best performing version to the remainder based on the decision criteria you define.
  • Trigger follow-up actions such as calls, meetings, or additional emails based on a score derived from email, landing page, and website engagement by each recipient.
  • Enjoy greater design flexibility with multiple sections and a two-column display on landing page templates.


Quality Improvements & Bug Fixes
  • 150+ Defect Fixes
  • UI Enhancements
  • Updated graphs & charts with modern, 64-bit compatible components in Act! Dashboards.

Feature Deprecation and Changes

  • Legacy Features Removed:
    • Act! Dialer (removed due to lack of modem use amongst current users)
    • Act! Email (antiquated 32-bit email client that was seldom used and uncompetitive with other email clients like Outlook)
    • Smart Tasks (developed in 2011, this feature has fallen into disuse) 
  • Features Changed:
    • Ecommerce connections are now supported by Zapier.

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090

Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408


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Saturday & Sunday: Closed

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