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Which is best for your business?
Act! on-premise or Act! Cloud
With Act! CRM, the choice is yours!
Act! gives you the freedom to choose the deployment option that’s right for your business. Implement Act! on your business premises for faster local and network access, or have it hosted in the cloud for easy, anywhere access, with little or no setup. Or do a mix of both! The choice is yours with Act!. Compare the two choices below to determine what's best for you.
Act! Desktop (on-premise)
Both Act! Pro and Act! Premium are on-premises solutions that make it easy for you to have meaningful conversations with customers by giving you an organized view of everyone you do business with. If you work on a team that needs to stay in sync, consider the additional benefits of using Act! Premium, which includes Windows®, web, and mobile options, while Act! Pro is Windows only.
On-premise deployment is ideal for you if::
- You require complete access to all Act! features and functionality.
- You have in-house IT resources to manage your Contact & Customer Management solution.
- You need advanced customization and integration capabilities.
- You require control of your data on your own site.
- You desire a lower overall total cost of ownership and a one-time upfront payment.
- You rely on Act! add-on software to enhance the power of Act!
- Your intend to share your data in-house across a simple LAN, and would rather not rely on Internet to access your data.
- You have under ten users, your security needs are low and your local deployment is simple. Under these circumstances we'd recommend using Act! Pro at half the software cost.
Act! Cloud (browser based)
With Act! Premium Hosted by Keystroke you get on-demand access to the #1 best-selling Contact and Customer Manager in a secure Cloud environment, plus additional included benefits like video training, nightly maintenance and backups for a worry-free experience.
Get up and running quickly and easily, as we’ll handle the technical steps, so you can jump right into rich contact, calendar, and opportunity details from your computer, tablet, or smartphone, and build upon the relationships that keep your business thriving.
Flexible subscription options fit every budget, and best of all, we won’t hold your customer data hostage. You own it and have access to a copy at any time. Unlike other providers, Keystroke does not charge extra for offline access to help configure a personalized solution that meets your unique business needs.
Cloud deployment is ideal for you if:
- You require on-demand access to Act! Premium.
- You prefer that Keystroke take care of deploying and hosting your Contact & Customer Management solution.
- You seek automatic updates and upgrades to the latest version of Act! Premium.
- You desire a low upfront investment compared to other cloud service
Click HERE for a list of features not available in Act! Cloud vs Act! Desktop
Click to calculate your Act! hosting cost with our exclusive Hosting Konfigurator
Understanding the feature gaps between each access method
Customers often ask us what control they're relinquishing by using a subscriber or web based database versus hosting the main host database themselves? The feature gaps between web & windows shrink each year with each new release, and the following is breakdown of the current feature differences between accessing the "master" database, a "web" database, and a remote "sync" database. We hope these distinctions will help users determine the deployment strategy most suitable for their team.
These differences are illustrated in the chart below. Some features may not be available in previous Act! versions as this comparison chart reflects the features from latest version of each.
Application Task | Local Master Database | Web Database | Remote (sync) Database | |||
|---|---|---|---|---|---|---|
Full Contact, Company & Group Management | ||||||
Create & Manage Contacts, Companys, and Groups | ||||||
Duplicate Checking settings, scan for duplicate records | ||||||
Create and Manage Secondary Contacts | ||||||
E-Mail Document option on Document tab | ||||||
Email from template | ||||||
Write, Email, and Merge Mail | ||||||
Add document attachments as shortcuts | ||||||
Replace, copy, or swap field data for multiple contacts | ||||||
Create & Manage Companies | ||||||
Copy or move contact data | ||||||
Act! Dialer | ||||||
Fax integration | ||||||
Social Updates | ||||||
Edit Contact Access (Make Public, Make Private, Create Access List, Add or Remove Users/Teams) for multiple contacts | ||||||
Edit phone number format defaults | ||||||
History recorded when printing a document (Mail merge directly to printer does create history). | ||||||
No option to "Open each view in its own window" in Preferences | ||||||
Quick Print | ||||||
Create or Edit Layouts (see list of web limits below) | ||||||
Layout Designer Limitations in Web: Change fonts, text alignment or colours, or width of layout | ||||||
Full Calendar Management | ||||||
Create and manage scheduling | ||||||
Create and manage custom activity types, resouces, & priorities | ||||||
Create or Manage Activity Series | ||||||
Schedule resources within activities | ||||||
Create or Manage Smart Tasks | ||||||
Timer | ||||||
Use of Act! Resources when scheduling | ||||||
Edit List Values for the Regarding field when creating an Activity | ||||||
Full Opportunity Management | ||||||
Create and manage Opportunities | ||||||
Create and manage products | ||||||
Create and manage processes | ||||||
Create and manage sales stages | ||||||
Freeze Columns in List View | ||||||
Administration Features | ||||||
Add, edit or delete database fields | ||||||
Add, delete, enable, or disable users | ||||||
Define a password policy | ||||||
Use of Act! Diagnostics utility (ACTDIAG) | ||||||
Setup and use field triggers | ||||||
Database maintenance (check, repair, reindex, delete) | ||||||
Use of Act! Scheduler | ||||||
Manage Addons Feature | ||||||
Preferences: Colours & Fonts | ||||||
Preferences: Communication Tab | ||||||
Backup and restore databases | ||||||
Edit Contact Access (Make Public, Make Private, Create Access List, Add or Remove Users/Teams) for multiple contacts | ||||||
Full Marketing Features | ||||||
Act! Marketing Automation | ||||||
Act! emarketing | ||||||
MailManager4act | ||||||
Full Report Management | ||||||
Create new or edit existing report templates | ||||||
Insights (v20 or higher) | ||||||
3rd Party reporting tools | ||||||
Create new or edit existing Dashboards | ||||||
Searching & Lookups | ||||||
Lookup Menu from Pull-down menu | ||||||
Left Side Navbar Lookup field | ||||||
Advanced, Universal & Keyword Search | ||||||
Show "Look For" Option in List View | ||||||
Lookup > Contact Activity | ||||||
Lookup by Example | ||||||
Synchronization Management | ||||||
Create and re-create remote databases | ||||||
Initiate or schedule synchronization | ||||||
Install remote databases | ||||||
Synchronize Act! data with a handheld device | ||||||
Unpack and restore remote databases | ||||||
Remote database synchronization panel (edit, delete remote databases, and sync sets) | ||||||
MS Office Integration | ||||||
Only available in Web with Internet Explorer | ||||||
Importing | ||||||
CSV files | ||||||
Excel files | ||||||
Dbase | ||||||
Act! database | ||||||
Outlook | ||||||
Exporting | ||||||
CSV files | ||||||
Excel files (using Export to Excel function) | ||||||
Act! database | ||||||
TXT files | ||||||
Custom Tables (Premium Plus) | ||||||
Manage Custom Tables Menu | ||||||
Edit custom table data | ||||||
Import into custom tables | ||||||
Manage Templates | ||||||
Sequential Field Settings | ||||||
Activity Fields | ||||||
Editing Field Security settings | ||||||
Right click functionality | ||||||
Presents browser options in Web | ||||||
Customize menus and toolbars | ||||||
= Included
= Not Included
= Partially Included
