Online Support Page
BEFORE YOU BEGIN YOUR SUPPORT SESSION, PLEASE READ THE FOLLOWING.
Keystroke technical support is a billable service, unless otherwise indicated in advance by your technician. An active Keystroke support package like VIP, Labour bank, or OrangeCare is required to receive service.
Important Terms & Conditions for Keystroke technical support
If you are unclear about the billable status of this support session, please clarify with your support representative before granting us access to your computer.
- Keystroke technical support is not part of the support included with your Act! subsciption: Technical support included with your Act! subscription is a support package provided by SwiftPage that Keystroke resells. We turn most of the revenue from these sales over to SwiftPage to pay for this support cost. To understand the difference between the two, please click HERE.
- Once the support session starts, we will be able to see your screen, so please take a moment to close any sensitive material you may currently have open on your computer.
- All attempts will be made by our our staff to safeguard your data, programs, and the integrity of your operating system. However, Keystroke and its' staff are not liable under any circumstances for any consequential or incidental damages, including (but not limited to) damages for loss of use, business interruption, lost data, or for any sum paid to third parties.
- Please take a moment to visit our FAQ page or the Act.com knowledgebase as most support issues can be answered there. For support information on our add-ons, please visit http://kb.act4work.com.
The following are the support plans we have available to our customers. A Keystroke support plan MUST be in place for support to be provided. Keystroke tech support agents are not authorized to make exceptions to this policy.
In order to provide you technical support, we will need to gain remote access to, and control of your computer. This access is granted by you on a case by case basis using Citrix or TeamViewer, and can be terminated by you at any point during or after the session. Once the session is completed, and the connection terminated, we will have no ongoing access to your computer or network until you grant us access permission again as you did today.
Database Service Conditions
Because of the complex nature of data services, Keystroke.ca makes no representations or warranties that your data can or will be converted and/or will be completed within the timeframes stated. thus, to the fullest extent permitted by applicable law, the data serviced hereunder is provided "as is" and you hereby waive and disclaim all other warranties, express and implied, including but not limited to, any implied warranties of merchantability, suitability or fitness for a particular purpose, and non-infringement.
Keystroke.ca does not warrant that the data provided will be error free. In no event shall Keystroke.ca be liable for, and you hereby waive to the extent permitted by law, any consequential, incidental, indirect, special, or punitive damages incurred by you associated with this agreement. Such damages include, but are not limited to, loss of data, loss of use of products, losses due to an inability to access data or software, loss of good will and lost profits or revenue. These limitations apply whether or not such losses or damages are based in contract, warranty, tort, negligence, strict liability, indemnity, or otherwise, even if Keystroke.ca has been advised of the possibility of such damages.
In any event, under no circumstances shall the cumulative liability of Keystroke.ca associated with this agreement exceed the amount paid pursuant to this agreement. The limitations of damages set forth above are fundamental elements of the basis of the agreement between you and Keystroke.ca would not have been able to provide the services without such limitations. Data received under this agreement will be kept confidential by Keystroke.ca and used only for the purposes of evaluation, recovery, repair, conversion, migration and/or testing purposes to better enhance our products. original data and repaired data will be deleted from the act! data services department’s systems two (2) weeks after the requested services have been completed.
Any questions or issues must be reported to the act! data services department within two (2) week from the date your case has been completed and/or returned to you. Once your data has been removed from our systems we cannot reference the submitted or repaired data. You agree to keep a full and complete additional backup copy of all the data you submit to Keystroke.ca any data suspected to contain computer viruses will be destroyed immediately upon receipt. You have read the above and agree to all of the terms and conditions herein. You are the legal owner, representative, or otherwise have legitimate rights to use Act! and all data contained therein. You authorize Keystroke.ca to receive this media in order to carry out the services requested in this agreement.