Written by Ken Quigley

November 22 2024

It's undeniable. Most business owners can certainly sense the seasonal slowdown approaching! With fewer emails, more holiday chatter, and conversations shifting to “let’s revisit this in the new year,” it’s clear that many are winding down, and sales are becoming more elusive. Over the years, I’ve learned to embrace this end-of-year lull...

Written by Ken Quigley

November 10 2024

As I near my sixth decade on this planet, I can’t help but reflect on how various customs and traditions have evolved throughout my life, particularly our observance of Remembrance Day. The times when we would hand out poppies at school and gather at local memorials alongside uniformed veterans feel like distant memories now, like observing a...

Written by Ken Quigley

October 22 2024

Small businesses are the backbone of the economy, often driven by passionate entrepreneurs who pour their heart and soul into their ventures. These businesses are typically characterized by their agility, close-knit teams, and a deep understanding of their customer base. However, one common challenge they face is recognizing and addressing...

Written by Ken Quigley

October 16 2024

For most new prospects or returning customers, your website serves as the front door to your business. It typically features a vibrant layout with images, company information, and product or service details. However, it rarely integrates with your back office system. Most leads from websites are directed to users’ inboxes instead of a CRM system...

Written by Ken Quigley

August 16 2024

As the summer sun shines brightly, many of us find ourselves daydreaming about sandy beaches, mountain hikes, or simply lounging in the backyard with a good book. Yet, despite these enticing visions, taking time off from work can often feel like a luxury we can’t afford. However, the benefits of taking a summer break are numerous and can...

Written by Ken Quigley

July 02 2024

As many of you know, the Keystroke Team is comprised of approximately 60% Canadians, 25% Americans, and about 15% International staff. This week is special for our North American team as we celebrate Canada Day on July 1st and Independence Day on July 4th. ** WE ARE OPEN 9AM - 6PM ET ALL WEEK ** On Monday, July 1st, our Canadian offices...

Written by Ken Quigley

June 03 2024

In today’s fast-paced digital world, businesses constantly seek innovative solutions to streamline operations and enhance customer engagement. As the leading Act! CRM reseller, we’re thrilled to announce an offer that will elevate your business to new heights:  Free Website Integration into Your Act! CRM Database through Web...

Written by Ken Quigley

May 31 2024

Next month Act! is expected to release a new mobile client called APC Mobile for their Act! Premium Cloud Clients. We've been testing it for a while, and it's a slick, fast, and free offering that customers will love (click on the image to the right to see an expanded view of the home screen). Features aside, people need CRM on their mobile...

Written by Ken Quigley

May 27 2024

As the warm breeze of late spring envelops us, we find ourselves on the last day of Memorial Day weekend—a time to honor the fallen heroes, embrace the outdoors, and perhaps indulge in a barbecue or two. But within the walls of our multinational company, this holiday takes on a unique twist. Our American colleagues are relishing a well-deserved...

Written by Ken Quigley

April 13 2024

Businesses adopt Customer Relationship Management (CRM) systems for several strategic reasons, contributing to their overall productivity and success. Some purchase them because they feel they "should", while others are clearer in their objectives. Below are the five primary motivations for integrating a CRM into business...