Written by Ken Quigley

February 19 2023

Most businesses that publish online quote request forms do so with little or no strategy. These forms are typically published on their website as a wish, and often generate an email to some hapless employee who has to stop whatever they're doing each time to process them. Needless to say, if these quote requests come in with enough regularity...

Written by Ken Quigley

January 10 2023

The fact that Keystroke is the #1 Act! reseller in the world is not the reason to choose us as your reseller. Over the years we've invested to provide many exclusive advantages to our customers from customer portal, annual free software gifts, cutting edge add-on applications, and many more. It's no wonder that one third of the Act! Consultants in...

Written by Ken Quigley

January 01 2023

It's been a while since I looked at a New Year with such optimism. My family is healthy, my business continues to grow, and we have a number of exciting personal and professional initiatives planned for the year ahead. My wife likes to tease me for my "insufferable optimism", but the truth is I have always had faith that things will work out, and...

Written by Ken Quigley

December 13 2022

When we entered 2022, many of us in business thought the worst was behind us. The pandemic had seemingly loosened its stranglehold on our everyday life, business was slowly returning to normal, and we all seemed more positive about the year ahead. Unfortunately, that optimism gave way to the reality of inflation, severe supply shortages caused by...

Written by Ken Quigley

June 29 2022

As most of our customers know, the Keystroke Team is comprised of approximately 60% Canadians, 30% Americans, and about 10% International. This week is a special one for the North American staff in that there are separate statutory holidays for both Canada and the Unite States, July 1st (Canada Day) and July 4th (Independence Day). On Friday...

Written by Ken Quigley

June 11 2022

On June 9th, 2022, Act! published their first Partner Spotlight, which we're delighted to report was on us. Read the intro and the blog below as it appeared on their social media channels. "We are thrilled to publish this Act! Channel Partner Spotlight to celebrate, Keystroke.ca, our Canadian MVAR, and recipient of the 2021 Act! Pat Egen...

Written by Ken Quigley

April 24 2022

Between November 2021 and February 2022 Keystroke lost approximately 20% of our staff to poaching. Our story is not especially unique, as this has become increasingly common in the tech sector. Thankfully these positions have all been filled in recent months and while we’re well on our way to recovering. Unfortunately, we recently discovered some...

Written by Ken Quigley

January 04 2022

Over the years I have written countless blogs on a wide range of subjects, and it's very rare that I source content from elsewhere. Today I received an email from a customer that inspired me to share in this forum, and I was grateful he provided me permission to do so. The following is from David Liebman, and Managing Broker at Merit Partners

Written by Ken Quigley

December 05 2021

With each holiday season, we rejoice with family and friends, and despite the many challenges of the year gone by, we always find it in us to look ahead to the coming year with optimism. We've crafted a detailed chronology of the events of this past year HERE, but I think the season calls for some higher-level reflection. The year 2021 started...

Written by Ken Quigley

December 04 2021

As we head into the final weeks of 2021, it’s fitting that we reflect on the year that passed. We ended 2020 with so much hope for brighter days, however, most would agree 2021 felt like an extension of the year we all wanted to forget. The Act! world certainly saw a number of changes, as well. In the spring they released Act! v23 (the last...