Written by Ken Quigley

April 19 2024

On July 9th, Microsoft will officially retire SQL 2014, ceasing all support for the software. Users of this SQL version will face increased security risks due to the absence of future patches and updates. We’ve previously communicated this, but it’s crucial to understand the consequences to our Act! customers, especially those utilizing...

Written by Ken Quigley

April 07 2024

In the digital age, password security has become an essential consideration in both our personal and business life. Password security helps protect our personal infomration, secures devices, reduces identity theft, and prevents unauthorized access. Globally, the majority of individuals find password management challenging. A recent study by...

Written by Ken Quigley

April 07 2024

If you’re utilizing an older version of Act! that was acquired several years ago, it’s likely that your version is no longer supported. This means you’re missing out on essential updates that keep your Act! database secure and functional. With the recent enhancements to Act! Premium Cloud, it’s an ideal opportunity to switch to an APC...

Written by Ken Quigley

January 08 2024

A CRM (customer relationship management) system, like Act!, is a software application that helps businesses manage their relationships with current and potential customers. A CRM can help you boost your sales, marketing, and customer service performance, but you need to use it effectively. Here are some tips on how to make using a CRM...

Written by Ken Quigley

November 22 2023

Yes, this is certainly the time of year for spreading good cheer, but before you email out holiday greetings to all your customers, have you asked yourself if your email list is up to the task? Good tidings do not necessarily yield good results, especially when using an old, unengaged email list. In fact, according to Act!, the average...

Written by Ken Quigley

November 11 2023

Implementing a CRM system into a business can be a challenging but rewarding process. A CRM system can help you manage your customer relationships, improve your sales and marketing performance, and increase your customer satisfaction and loyalty. However, to get the most out of your CRM investment, you need to follow some best practices that...

Written by Ken Quigley

November 08 2023

One of the lesser-known features of Link2forms is the ability to create online waiver forms that can be filled out and digitally signed by third parties. Link2forms allows you to create a normal waiver form that includes all the normal terms and conditions, and post it on your website where people can open and complete it online. Forms of this...

Written by Ken Quigley

October 10 2023

Excel is a powerful tool that can be used for various purposes, including data management. However, no software application is the best at all functions, and one big example is Excel is a lousy tool for customer relationship management (CRM). Here are some reasons why: Data Errors: Excel is prone to data entry errors. One incorrectly entered...

Written by Ken Quigley

October 06 2023

Task management is a crucial skill that can help you stay organized and efficient. Internally at Keystroke we use QuickTasks for task management as it integrates with Act! and Webplanner for improved task tracking, collaboration, and project management, and you can use it at the office or on the road with our Windows, and IOS or Android...

Written by Ken Quigley

October 05 2023

The integration of AI into CRM systems can revolutionize how businesses engage with customers, streamline operations, and drive growth. Here are some ways this can be done: Automating Tasks: AI can automate tasks such as customer reports, emails, and data capture3. This can help avoid human errors in everyday tasks and administrative...