Written by Ken Quigley

April 05 2019

Since Act! Marketing Automation was released last November, there has been a lot of discussion about the comparative benefits of the different tiers of AMA. So much so, that many prospective subscribers had trouble understanding where the benefits of one tier ended and the next began.   While Keystroke has put together a fairly exhaustive...

Written by Ken Quigley

March 31 2019

If you are planning on upgrading to Act! v21, we suggest that you read the following list of tips to ensure a pain-free conversion. Do you have your v21 licence? Ensure that you have your v21 license key before you upgrade. If you are a current Act! Subscriber, or purchased Act! Pro v21 after 1st November, you may have already received your...

Written by Ken Quigley

February 08 2019

Important Note: Act! v21 installs and uses Microsoft SQL Server 2014 Express as its database engine. If you are upgrading from a version of Act! that used Microsoft SQL Server 2008 R2 (Act! versions 2011 (v13), 2012 (v14), 2013 (v15), v16, or v17.0) and you are or will be using remote databases, it is strongly recommended that you read the...

Written by Ken Quigley

February 07 2019

Did you know you can search all phone, address, and email fields at once? A little known feature in Act! is the “any” field. Not to be confused with the “any key”, the “any” field allows you to search all email fields, or all phone fields, or all address fields at one time. The process is simple, click Lookup from the drop-down menu, select...

Written by Ken Quigley

April 27 2018

What is the GDPR?The GDPR applies to the use and storage of personal information of European citizens from 25 May 2018. All organisations world-wide need to comply with them if they want to comply with European law. The GDPR has an organisation-wide impact and this document explains how Act! can help an organisation to comply. The General Data...

Written by Ken Quigley

August 18 2017

Starting September 2017 Keystroke will be offering FREE monthly training classes to our Act! & Hosting Subscribers. There is no catch. We understand that the more people know the full power and capabilities of the Act! CRM program, the more they’ll use it in their business. The format is simple. Each month we’ll pick a different...

Written by Ken Quigley

June 12 2017

Our monthly Deep Dive series is intended to provide an in-depth demonstration of our Act! add-on products. In the fourth installment, we'll explore Act4outlook, Act4realty, and Handheld Contact, hosted by Michael Kadlub, James Young, and Victor Krahn on Tuesday, June 20th 2-4pm EDT We'll be giving away three Act4outlook licenses ($29.95 value...

Written by Ken Quigley

March 22 2017

Sourced from: https://smallbiztrends.com/2017/02/crm-mistakes.htmlWritten by: Clate Mask   We live in the age of the customer, where businesses are built on the relationships they have with their shoppers. Customer relationship management (commonly referred to as “CRM”) is foundational to a small business’s customer experience strategy. It serves...