As previously announced, the third-party technology powering Act! Connect Link (also known as Ground-to-Cloud) has now been permanently discontinued.

What This Means for You:
If you're an Act! Premium Desktop user who relied on ACL for Web API features—such as Act! Marketing Automation, Act! Companion, or Zapier integrations—you’ll need to choose a new path to continue using these services. Your options are:

1. Migrate to Act! Advantage

Recommended for Most Users – We Handle Everything
Switching to Act! Advantage means we manage the hosting and Web API setup for you. This ensures a secure, seamless connection to Act! Marketing Automation, mobile access, and more. Benefits include:

• Cloud and desktop access
• Exclusive features and integrations
• Click-to-dial functionality
• Automatic updates and nightly backups

2. Stay on Act! Premium Desktop with an External Hosting Provider

Outsource Hosting – Alternative Option
If you prefer not to migrate or self-host, a third-party provider can host Act! and the Web API for you. Contact Keystroke at 1-800-857-0558 to explore this option.

3. Stay on Act! Premium Desktop and Self-Host the Web API

Advanced Option – Requires IT Expertise
You can self-host the Act! Web API using Act! Premium (access via web) on your own server. This option requires specific infrastructure and technical know-how and is not recommended for most users.

Note: The discontinuation of Act! Connect Link does not affect the core functionality of Act! Premium Desktop.

The Keystroke sales & support team are ready to discuss your options and help you determine the best solution for your business. If you have a current Keystroke support plan, you can schedule a consultation with one of their experts via this calendar link. If you do not have a support plan, email This email address is being protected from spambots. You need JavaScript enabled to view it., and one of our Act! Certified Consultants will respond within one business day.

Related links:

• https://www.keystroke.ca/en/blog/act/understanding-how-the-act-web-api-works.html
• The Act! Web API connects you with your data and your customers
• General article:  https://help.act.com/s/article/Important-Information-regarding-the-retirement-of-Act-Connect-Link-prem
• DIY article: https://help.act.com/s/article/How-to-move-from-Act-Connect-Link-to-self-hosted-API-using-Act-for-Web-Prem