Written by Ken Quigley

August 07 2023

Act! Premium v25 was released in June 2023 and was the first version to have a delayed release of the Web version of the product. Well, we're pleased to report that delay will end in mid-September with the release of Act! Premium 25.1. Current Act! Premium Cloud customers had their databases updated to v25, but were being published with a patched...

Written by Ken Quigley

July 14 2023

Today data is growing at a rate unseen before in the history of man. With the growth of this data, more possibilities are opened to the average business. Thanks to the new data depth, companies can offer more services and products while understanding the customer’s needs in greater detail. But a CRM solution must be able to handle this data...

Written by Ken Quigley

July 06 2023

In early June of 2023 Act! released the latest version of their Premium product, namely v25, and it did not include a Pro version. The message is clear, no future upgrades will be offered on Act! Pro, and v24 will likely be the last version they release.  The detailed differences between these two tiers can be found HERE, but basically...

Written by Ken Quigley

June 07 2023

Act! Premium v25 is here, and it's the first new Act! release since v24 came out in October of 2021. Act! v25 helps businesses by providing richer insights, better communication tools, and enhanced usability. Richer insights: Act! v25 introduces an advanced dashboard builder to Act! Insight, which allows users to quickly create...

Written by Ken Quigley

May 09 2023

Exciting new Multi-Factor Authentication (MFA) feature in Act! Premium Cloud (APC) - available to admins today! For those unfamiliar with the term, Multi-Factor Authentication is a multi-step authentication process that provides an additional layer of security to prevent unauthorized account access. It works by requiring users to enter a unique...

Written by Ken Quigley

April 21 2023

With the imminent arrival of Act! Premium Cloud servers in Canada early next month, many of our regular Premium subscribers are wondering if they should consider switching. While not every situation is the same, we think the majority of our subscribers should consider moving to the new Act! Premium Cloud (APC). You can read the Act...

Written by Ken Quigley

April 07 2023

When Act! Marketing Automation (AMA) was first introduced in 2018, Act! users compared the cost and value of it to its predecessors - Act! E-Marketing (AEM) and Swiftpage E-Marketing (SPEM). These comparisons certainly cast AMA in a favorable light since AEM & SPEM both had clunky editors, low send limits, and were billed on a per-user...

Written by Ken Quigley

April 01 2023

In 1988, co-founders Mike Muhney and Pat Sullivan "sat in a 10x10 office for ten months and laboriously birthed what would be the world's first CRM. The original name for the software was Activity Control Technology, then Automated Contact Tracking, before finally just using the acronym Act!. It's funny to think that one...

Written by Ken Quigley

March 13 2023

Act! Marketing Automation has undergone many changes since it was first released in late 2018, so it's helpful to review the comparative benefits of each AMA tier, especially since the free basic tier was introduced in April of 2021. And while Keystroke has put together a reasonably exhaustive comparison chart on our website HERE (with detailed...

Written by Ken Quigley

January 26 2023

As the saying goes, the grass is always greener on the other side. The real point of this addage, though, is that this illusion is seldom real. For example, we have a lot of customers who have left Act! thinking they'd get better value, features, or ease-of-use elsewhere. Unfortunately, many have come back to worse off than when they left...