Written by Ken Quigley

May 22 2024

In November of 2022, we made updates to a lot of our products to support OAuth changes to both Google & Microsoft mail services. Unfortunately, more updates are required to support Office 365 users, as Microsoft has started phasing out all support for basic SMTP authentication, even those using OAuth. This has forced us to initiate more OAuth...

Written by Ken Quigley

May 15 2024

It's helpful to note that Act! software can detect which version of their program customers are using. With this information, all Act! v24 customers were recently notified via an in-product pop-up about the scheduled retirement of that version on August 31st. This retirement date was initially scheduled for July 31st but was extended a month.

Written by Ken Quigley

May 13 2024

With the pending deprecation of SQL 2014, we thought it timely to review the benefits of upgrading to Act! v25 from earlier unsupported 32-bit versions. We understand many decline to upgrade because "if it ain't broke, don't fix it, but the latest version of Act! offers many features that can enhance your customer relationship management...

Written by Ken Quigley

May 07 2024

In today’s market, what does $37 a month get you? It’s less than a daily cup of coffee or a weekly Happy Meal. Even a monthly gym membership, which might go unused, cost more. For a mere $37 per month, you might not expect much—except perhaps a transformative tool for your business: a Customer Relationship Management (CRM) system. Imagine a...

Written by Ken Quigley

May 02 2024

*** NOW AVAILABLE *** Roughly six years ago, the debut version of Act4outlook was launched as a direct solution to Microsoft’s disruption of the native Outlook integration with Act!. This disruption wasn’t exclusive to Act!; it affected numerous products, causing Act! to malfunction whenever users updated their Office suite. Predictably...

Written by Ken Quigley

May 01 2024

It's the first of the month, and a few Act! Marketing Automation users are likely waking up to their email send quotas being reset. Each tier of AMA has different send limits, and active campaigns that attempt to send further emails will be placed into a hold status. To release from hold, you will need to upgrade your tier, purchase...

Written by Ken Quigley

April 30 2024

Using Microsoft Word or Excel for sales quotes is a common practice, but there are compelling reasons to consider employing a dedicated quoting software. Let’s explore the benefits of adopting such a solution: Efficiency:  Quoting software streamlines the quote-to-cash process, allowing sales reps...

Written by Ken Quigley

April 29 2024

Regardless of which market you operate in, customer portals offer a multitude of benefits for businesses. Keystroke realized this many years ago when we developed the Keystroke Account Manager, allowing our customers a wide range of self-serve options unavailable with any other reseller or even Act! themselves. The general benefits of a customer...

Written by Ken Quigley

April 29 2024

With the countdown to the July 9th end-of-life of SQL 2014 well underway, it is useful to review the risks of continuing to use unsupported versions of SQL. Here are some reasons why it’s crucial to avoid using them: Security Vulnerabilities: Unsupported versions do not receive security updates or patches, leaving your system exposed to new...

Written by Ken Quigley

April 27 2024

March 29th, 2024 - LINK2QUOTES Multi-Currency Support For those quoting in multiple currencies, we've made some updates you will enjoy. Link2quotes will now calculate the foreign exchange amount in quoting products automatically for you, and support batch updating your quotes when the foreign exchange fluctuates. For instance, Keystroke...