Written by Ken Quigley

May 23 2023

I remember the first time I heard the term "Minimum Viable Product" used to describe a pre-launch software product, I admit I scoffed. How could the meaning of MVP be so casually flipped on its head?However, over the years, I've come to understand the wisdom of the term. The fact is "perfectionists" would not fare well in the software world...

Written by Ken Quigley

May 23 2023

Having founded this company 29 years ago, I can say hiring sales reps is never easy. Unless you're poaching them directly from your competition (which isn't cool!), any new hire will have a steep learning curve. Whether it be products, processes, policies, or pricing, a new sales rep must learn them all in a production environment and never make...

Written by Ken Quigley

May 19 2023

Today we launch the beta testing period for Designer v8, the first custom table product made for Act!.This version is focused on performance improvements, but will also deliver some delighters for customers. The new features include the following:enhanced memory managementimproved speed and performanceupdated UI changesadded support for...

Written by Ken Quigley

May 18 2023

With the launch of Canadian servers for Act! Premium Cloud, we thought it a great time to get the word out through our customers with a "Refer a Friend" campaign. This promotional concept is not especially new, but we hope the offer is appealing all the same. If you have friends or associates that could benefit from using Act! like you have...

Written by Ken Quigley

May 17 2023

Long before last summer's server upgrade, the team at Handheld Contact was planning an upgrade of a different kind. Handheld Contact has been around for a long time, and some of the technology used in its synching had become dated, specifically the XML data transfer format. The XML format is slow and difficult to troubleshoot compared to the...

Written by Ken Quigley

May 15 2023

When businesses or service professionals first get started, the temptation to use Outlook as more than an email tool is perfectly understandable. Outlook has, after all, a serviceable contact manager that includes a customer list and calendar that is suitable for most people's basic needs. The trick with using Outlook is not to avoid starting...

Written by Ken Quigley

May 09 2023

Exciting new Multi-Factor Authentication (MFA) feature in Act! Premium Cloud (APC) - available to admins today!For those unfamiliar with the term, Multi-Factor Authentication is a multi-step authentication process that provides an additional layer of security to prevent unauthorized account access. It works by requiring users to enter a unique...

Written by Ken Quigley

May 09 2023

With the scheduled release of Act! v25 next month, it's helpful to start planning the upgrade of your Act! software. Act! v25 will include the first schema change since Act! v21, and will feature exciting improvements to Insight reporting, SMS capabilities, as well as a long list of bug fixes. Whether you plan to upgrade to the latest version...

Written by Ken Quigley

May 05 2023

It's been a few months in the making, but Keystroke is pleased to announce the release of a major update to Tables4act - the leading custom table solution for Act! users. Earlier in the year we surveyed all the Act! consultants worldwide to get their feedback on what fixes and features they'd like to see added to Tables4act, and we're grateful...

Written by Ken Quigley

May 03 2023

Publishing online forms is a common way to capture contact information in your CRM. However, sometimes these forms must serve a more formal or legal purpose, requiring the submitter to officially sign the form, and the vendor to capture these submissions in a legal document. These purposes are less about marketing and more about operations, and...