Written by Ken Quigley

April 21 2023

With the imminent arrival of Act! Premium Cloud servers in Canada early next month, many of our regular Premium subscribers are wondering if they should consider switching. While not every situation is the same, we think the majority of our subscribers should consider moving to the new Act! Premium Cloud (APC). You can read the Act...

Written by Ken Quigley

April 09 2023

With the emergence of Act! Premium Cloud as a strong "web-only" option for just $360/year; many of our customers are asking about switching from the Windows version of Act! to the Web-only APC. And while there are some specific feature differences between Web & Windows, a common question is how their add-ons will work in a browser-based...

Written by Ken Quigley

April 07 2023

When Act! Marketing Automation (AMA) was first introduced in 2018, Act! users compared the cost and value of it to its predecessors - Act! E-Marketing (AEM) and Swiftpage E-Marketing (SPEM). These comparisons certainly cast AMA in a favorable light since AEM & SPEM both had clunky editors, low send limits, and were billed on a per-user...

Written by Ken Quigley

April 06 2023

Change to Obsolescence Date of v24:  The Obsolescence date for Act! v24 (Pro/Premium/Growth Suite) is being extended to 7/31/24. Previously the obsolescence date for this version was 11/30/23.  This change will ensure there is more than one supported version of Act! in market for some time following the Q2 launch of Act! v25.  As a...

Written by Ken Quigley

April 05 2023

** AVAILABLE AS OF APRIL 17TH, 2023 ** When we acquired the TopLine suite of products back in March 2021, Dash was the crown jewel of the lineup. Dash was the most mature of the three products, with a unique set of features that set it apart from other reporting products of its kind. It was easy to use, flexible, and allowed users to display the...

Written by Ken Quigley

April 02 2023

Keystroke is excited to announce that Act! LLC is scheduled to launch Canadian-domiciled servers for their Act! Premium Cloud (APC) on May 1st, 2023, with early testing expected mid-April. As the Canadian Master VAR for Act!, we're incredibly excited to announce this development. Currently, Act! has APC servers in the USA, United Kingdom, Europe...

Written by Ken Quigley

April 01 2023

In 1988, co-founders Mike Muhney and Pat Sullivan "sat in a 10x10 office for ten months and laboriously birthed what would be the world's first CRM. The original name for the software was Activity Control Technology, then Automated Contact Tracking, before finally just using the acronym Act!. It's funny to think that one...

Written by Ken Quigley

March 31 2023

People that view CRM as a standalone product, are destined to get little from it. For CRM technology to really help businesses grow, it must operate at the heart of your software ecosystem. This includes accounting integration, project management,  workflow automation, and lead generation, capture, and conversion products like

Written by Ken Quigley

March 31 2023

Summit Hosting is a Diamond level Act! partner that acquired Tech Commandos last year, and is one of the top Act! resellers in North America. Their vice president, Brock Ball, is an excellent business executive, and one I got to know better after meeting him at the Act! Conference last fall. So it was no small honour when he approached me recently...

Written by Ken Quigley

March 31 2023

Around mid-March, we published a blog breaking down the differences between the four tiers of Act! Marketing Automation (AMA), concluding that the Basic and Select tiers were more akin to eMarketing than Marketing Automation. We didn't just whine about it, though, we also raised these concerns with the leaders at Act! and made a case for Select to...