Written by Ken Quigley

September 23 2024

The Act! Web API is a crucial component of the Act! subscription, yet many users are not familiar with it. With the recent announcement that Act! Connect Link (ACL) will be deprecated at the end of this year, it’s important to understand how the Act! Web API service functions and what changes will occur post-ACL.Firstly, it’s essential to...

Written by Ken Quigley

September 23 2024

While many business websites offer some form of chat module, the majority of these services operate as standalone products. This means they don’t integrate with any backend system, let alone the business’s CRM. Whether they're passive or AI-driven, these chat services often miss a crucial opportunity to connect with customers and...

Written by Ken Quigley

September 16 2024

In the ever-evolving technology landscape, compatibility between software and hardware is crucial for seamless performance. One notable incompatibility is the inability to install SQL Server locally on computers equipped with Qualcomm Snapdragon processors. As Microsoft has switched to these processors for their Surface Pro lineup, Act! user's...

Written by Ken Quigley

September 11 2024

The third-party vendor providing the technology for Act! Connect Link (also known as Ground-to-Cloud) will discontinue the service on December 31, 2024. Act! has published the following links on this subject, as well:General article:  https://help.act.com/s/article/Important-Information-regarding-the-retirement-of-Act-Connect-Link-premDIY...

Written by Ken Quigley

September 10 2024

Training Solutions was a Platinum-level Act! partner until recently and one of the top Act! resellers in the United States. Their president, Eric Schmitz, is an excellent business owner, and one I've gotten to know reasonably well in recent years. So, it was no small honour when Eric approached me in August to discuss outsourcing his...

Written by Ken Quigley

September 05 2024

With Dash v11 and Designer v8 discounted 25% in September as our two products of the month, many people using prior versions are asking about the benefits of upgrading (learn more about this month's promo HERE). The following is a breakdown of the new features added with the latest version of each of these products:Dash v11 (released in May...

Written by Ken Quigley

September 04 2024

We’re thrilled to announce two powerful new features in Knowtifier, the ultimate automation tool for Act! users. These updates are designed to enhance your productivity and provide better visibility into your team’s activities, and they're available to subscribers at no extra cost.1. Automatic Limited Access to ContactsManaging contact access...

Written by Ken Quigley

September 02 2024

September 2024 brings you the end of summer, the start of fall, and two fantastic products that are set to optimize CRM workflow and data management. And the best part? Both are available at a 25% discount this month only! Let’s dive into what makes Designer v8 and Dash v11 the must-have tools for your business.Designer v8: Custom...

Written by Ken Quigley

August 21 2024

Integrating your Project Management (PM) software with Customer Relationship Management (CRM) can significantly enhance your business operations. With Keystroke's recent release of Link2projects, we thought it would be helpful to list the five compelling reasons to consider this integration:Streamlined Operations: By merging CRM and PM...

Written by Ken Quigley

August 16 2024

As the summer sun shines brightly, many of us find ourselves daydreaming about sandy beaches, mountain hikes, or simply lounging in the backyard with a good book. Yet, despite these enticing visions, taking time off from work can often feel like a luxury we can’t afford. However, the benefits of taking a summer break are numerous and can...