In the ever-evolving technology landscape, compatibility between software and hardware is crucial for seamless performance. One notable incompatibility is the inability to install SQL Server locally on computers equipped with Qualcomm Snapdragon processors. As Microsoft has switched to these processors for their Surface Pro lineup, Act! user's should be aware of the issues associated with this technology.

Understanding the Architecture
Qualcomm Snapdragon processors are based on ARM architecture, which is fundamentally different from the x86 and x64 architectures used in most traditional desktop and server processors. SQL Server, including its various editions like SQL Express, is designed to run on x86/x64 architectures. This architectural mismatch is the primary reason why SQL Server cannot be installed directly on devices with Snapdragon processors.

• List of other applications incompatible with Snapdragon processors

Lack of Native Support
As of now, Microsoft has not developed a version of SQL Server that natively supports ARM architecture. Developing and maintaining software for different architectures requires significant resources and testing to ensure stability and performance. Given the relatively smaller market share of ARM-based Windows devices compared to x86/x64 devices*, it might not be a priority for Microsoft at this time.

• As of 2023, ARM-based laptops comprised about 13.9% of the market. This is a significant increase from previous years, showing the growing popularity of ARM processors in laptops. By 2027, it’s expected that ARM-based laptops will account for around 25% of the market.

Why not continue using Intel or AMD processors?
Qualcomm Snapdragon processors are known for superior power efficiency, which results in longer battery life. The new Snapdragon X Lite and X Plus chipsets have advanced AI capabilities, and often come with an integrated 5G modem, providing faster and more reliable internet connectivity. Finally, ARM-based processors like Snapdragon are typically more compact and generate less heat compared to traditional x86 or x64 processors. This allows for thinner and lighter device designs without compromising performance.

Alternatives and Workarounds
For those who need to use SQL Server on a device with a Snapdragon processor, there are a few alternatives:

1. Get a supported laptop: Intel and AMD are fitted in over 85% of the Windows-based laptops on the market today, so finding a compatible product is easy.
2. Remote SQL Server: Use a remote SQL Server instance hosted on a compatible server. This allows you to connect to and manage your databases without needing a local installation.
3. Azure SQL Database: Microsoft’s cloud-based SQL database service can be accessed from any device, providing a robust and scalable solution without the need for local installation.
4. Cloud-based CRM Access: Consider using other CRM systems like browser access to Act! Premium Cloud, which is supported by ARM architecture.

Other laptop products to avoid purchasing
While compiling an exhaustive list of laptops fitted with Qualcomm Snapdragon processors would be impossible, the following are well-known models that Act! users should avoid:

• Acer Swift 14 AI; Asus Vivobook S 15 OLED S5507; Dell Inspiron 14 Plus 7441; HP EliteBook Ultra 14 G1; HP OmniBook X; Lenovo ThinkPad T14s Gen 6; Lenovo Yoga Slim 7 14Q8X9; and Samsung Galaxy Book4 Edge, amongst others.

Conclusion
While the incompatibility between SQL Server and Qualcomm Snapdragon processors might be a hurdle for some Act! users, understanding the underlying reasons can help in finding suitable alternatives. As technology advances, we may see more cross-architecture compatibility in the future, but for now, we recommend purchasing compatible Intel or AMD hardware, as well as leveraging remote and cloud-based solutions.