Training Solutions was a Platinum-level Act! partner until recently and one of the top Act! resellers in the United States. Their president, Eric Schmitz, is an excellent business owner, and one I've gotten to know reasonably well in recent years. So, it was no small honour when Eric approached me in August to discuss outsourcing his technical support needs to us.
Keystroke has over thirty full-time staff, with ten dedicated technical support reps, and five developers, so we're uniquely equipped to handle the support needs of such a larger Act! partner. Moreover, our two teams have always worked well together, and Training Solutions is a big reseller of our add-ons, so it made sense for Eric to consider this kind of support partnership for his customers.
Eric's customers can look forward to the following technical support and membership benefits:
- Our VIP and VIP Diamond Support Plans
- Our Orange Care Support Plans
- Our 5-minutes & Free Phone support
- Free Email and Chat support, as well as a wealth of free addons, including our famous Keystroke Welcome Kit
- Access to the Keystroke Account Manager
- Easy online payment options at www.Keystroke.ca/payments
- And much more
It is important to note that this is a support partnership only, not an acquisition. There will be no changes to these customers' Reseller of Record (ROR), and Training Solutions will continue to handle all their Act! licensing needs, including managing their renewals and additional license sales. Keystroke will have no access to Act! portal information for these customers.
I hope everyone will join me in welcoming Training Solutions customers to the extended Keystroke family.
