Written by Ken Quigley

September 26 2019

It may surprise some people to learn that thirteen out of our thirty-five employees (almost 40%) are directly involved in the technical support department of Keystroke. It is far and away the single biggest and most expensive department within our organization, and one that not only reflects our commitment to customer satisfaction, but quietly...

Written by Ken Quigley

September 14 2019

Since we released Act4outlook, we’ve been asked “will it work with web”. Act4outlook had, after all, become the #1 selling Act! add-on of all time in a few short years, so we understood the appeal, but the Act! WebAPI simply had not matured enough for us to build a feature rich version of Act4outlook to work with directly with hosted...

Written by Ken Quigley

September 12 2019

The Handheld Contact Desktop Application is the user interface that controls all of the integration and syncing of Act! to the Handheld Contact Servers.  This article is for letting customers know how to read and use this application properly.  See the image and match up the numbers to the explanation below. Click the image to enlarge

Written by Ken Quigley

September 11 2019

In September, Keystroke celebrated the 5th Anniversary of the Keystroke Partner Program (KPP) by relaunching our new channel website, www.Keystroke.team. The new Keystroke.teamThis website's focus is to better promote the program and our partners. We invite everyone to checkout the roster of thirty-two current partners HERE, where we introduced a...

Written by Ken Quigley

September 10 2019

This month's special is geared towards the hard working professionals in the industries of wealth management, mortgages, insurance, and real estate. As a special promotion for them, Keystroke is bundling all new Act! CRM subscriptions with free licensing of our Act4 vertical products, namely Act4wealth, Act4mortgages, Act4insurance, and...

Written by Ken Quigley

September 10 2019

Bquiet.ca is a Canadian company based in Markham, Ontario, that specializes in retrofitting homes with soundproof windows. Soundproof windows can reduce external noise penetration into a home by up to 70%, and Bquiet.ca is the Canadian industry leader in this field. As long time Act! users, Bquiet.ca staff rely on Act! and Handheld Contact (HHC)

Written by Ken Quigley

September 09 2019

Over the past quarter-century, we’ve seen many different types of businesses with many different approaches to success. Some we’ve enabled with efficiency tools, while others inspired us to deliver on their unique CRM requirements. In both cases, the success these customers enjoyed depended on their deployment of technology to grow their business...

Written by Ken Quigley

September 06 2019

Last month we announced details of the “Keystroke Success Commitment”, with a 5-point plan to deliver on that commitment. Those points included the following: Keystroke Customer Portal: an online resource to view and manage all your licenses, subscriptions, and support contracts. Keystroke Koncierge Program: a welcome program that includes...

Written by Ken Quigley

August 15 2019

All Act! Users at one time or another have launched Act! only to discover nothing will work because SQL isn’t running. In recent years Act! learned to notify users of the issue with a pop-up, but this still left users to figure out how to solve the issue. The most common method for fixing this was from the Windows Services Console, and required...

August 10 2019

Have you ever joined a gym with the best of intentions? You plunk down your membership fees and this time you are really going to do it. A year later, your renewal comes up and you realize that you didn’t benefit at all by making that financial commitment. I think we have all done something along those lines. The same pattern applies to a large...