Written by Ken Quigley

May 25 2020

When I was first certified in Act! back in 2008, I remember how scared I felt trying to solve everyone’s Act! problems, big or small. I felt reasonably confident in what I knew back then, but it seemed every day I encountered something new that forced me to spend hours of unbillable time researching a solution. As frustrating as that was, I also...

Written by Ken Quigley

May 11 2020

The Keystroke VIP Club is an annual membership that was inspired by new Act! customers needing some initial "kick start" help with their deployment or upgrade, but hesitant to engage a consultant for fear of the cost. It was the first support plan ever introduced at Keystroke, and thousands have been sold since we launched the program in...

Written by Ken Quigley

May 10 2020

Over the last 7-weeks, many of our customers have been contacting us to discuss how we can help their business stay in touch while working from home. Here are some tips to help you get the most out of Act! when you or your team need to work remotely. As an active subscriber using Act! on your desktop or laptop, there is a feature available that...

Written by Ken Quigley

May 01 2020

Starting in May, Keystroke will begin hosting monthly virtual Town Halls every third Thursday featuring two of the most prominent Act! experts in North America, namely Michael Kadlub (Keystroke support manager) and Billy Clark (Senior support rep & AMA specialist). The hosts will, of course, observe appropriate physical distancing during the...

Written by Ken Quigley

April 27 2020

The conclusion of AMA AprilOn April 30th Keystroke will be concluding our AMA month of training (register HERE), and the final session will be focusing on “deliverability” and Inbox optimization. While Billy Clark will be covering many facets of deliverability issues, and how to improve your inbox placement, there are two other factors relating to...

Written by Mike Muhney

April 23 2020

If you are like most people, you want a more successful life – be that in your career, your recognition from others, your social network, etc. And, for the most part, perhaps you are applying yourself such that you believe your journey of improvement is taking you towards your definition of success.  But let’s take a look at yourself from...

Written by Ken Quigley

April 15 2020

As we hit the halfway mark of April, we can start to look ahead to the plans for the Act! spring launch, which for this year will simply be known as "Update 5". Swiftpage has made it clear they want to focus less on the sizzle and more on the steak in the current pandemic context, and accordingly they're focused mostly on quality enhancements that...

Written by Mike Muhney

April 09 2020

Underscoring everything we do, everything we purpose, everything we achieve is the viewpoint and attitude with which they all spring. Despite the fact that some things ought to be, well, simply innately understood more often than not they aren’t. Confusing and unexplainable as that may be, it invites a reorientation to common sense fundamentals...

Written by Ken Quigley

April 06 2020

When you're in the software business you come to learn the difference between a customer and a client. A customer will purchase products from you as it suits their interests, and there is seldom any "value add" service involved in the transaction. In fact, most vendors are aware that "customers" will shop elsewhere if there is any perceived...

Written by Ken Quigley

April 03 2020

April is AMA month here at Keystroke as we host weekly 1-hour training sessions on the power of Act! Marketing Automation, and how it can help grow your business and fill your sales funnel. Each of these weekly webinars are recorded, and posted HERE for those that can’t make the live sessions. All classes at on Thursdays at 3PM EST, and normally...