Written by Ken Quigley

April 24 2022

Between November 2021 and February 2022 Keystroke lost approximately 20% of our staff to poaching. Our story is not especially unique, as this has become increasingly common in the tech sector. Thankfully these positions have all been filled in recent months and while we’re well on our way to recovering. Unfortunately, we recently discovered some...

Written by Ken Quigley

January 04 2022

Over the years I have written countless blogs on a wide range of subjects, and it's very rare that I source content from elsewhere. Today I received an email from a customer that inspired me to share in this forum, and I was grateful he provided me permission to do so. The following is from David Liebman, and Managing Broker at Merit Partners

Written by Ken Quigley

December 05 2021

With each holiday season, we rejoice with family and friends, and despite the many challenges of the year gone by, we always find it in us to look ahead to the coming year with optimism. We've crafted a detailed chronology of the events of this past year HERE, but I think the season calls for some higher-level reflection. The year 2021 started...

Written by Ken Quigley

December 04 2021

As we head into the final weeks of 2021, it’s fitting that we reflect on the year that passed. We ended 2020 with so much hope for brighter days, however, most would agree 2021 felt like an extension of the year we all wanted to forget. The Act! world certainly saw a number of changes, as well. In the spring they released Act! v23 (the last...

Written by Ken Quigley

December 04 2021

As the #1 Act! reseller in the world, Keystroke manages the highest number of Act! subscription renewals annually. Over the years we've seen a lot of customers make needless mistakes in letting their subscription lapse, which ends up costing them money & inconvenience in both the short and long run. These mistakes are worth avoiding, as they...

Written by Ken Quigley

December 14 2020

With each holiday season we rejoice with family and friends, and despite the many challenges of the year gone by, we always find it in us to look ahead to the coming year with optimism. January, 2020 started off no different, but by early March we knew it was, in fact, quite different. Trips were cancelled, schools were closed, many businesses shut...

Written by Ken Quigley

August 29 2020

Dr Spock once opined that the needs of the many should reliably outweigh the needs of the few.  I'm not sure if Swiftpage had this Spockian principal in mind when they recently decided to prioritize product development over technical support, but it would make sense if they did. Read more about this support policy change HERE The truth...

Written by Ken Quigley

June 30 2020

As most of our customers know, the Keystroke Team is comprised of approximately 60% Canadians, 30% Americans, and about 10% International. This week is a special one for the North American staff in that there are separate statutory holidays for both Canada and the Unite States, July 1st (Canada Day) and July 3rd (Independence Day). On July 1st...

Written by Intro by Billy Clark

June 22 2020

Introduction By default Act! Marketing Automation does not fully authenticate their email servers against your domain.  While this still allows for inbox placement for a great number of your recipients, it can make sending email to public domains like Yahoo, Google, or AOL difficult.  Those systems are constantly fighting against...

Written by Ken Quigley

June 15 2020

Recent evidence has shown that world pandemics, civil unrest, and a tanking global economy has not deterred email scammers one iota. Anyone that naively thought that these fraudsters would be swayed by a conscience have misunderstood their foe. These people are criminals, plain and simple, and as such prey upon people's vulnerabilities, so these...