Written by Ken Quigley

May 06 2017

Shared with gratitude from our friends at ActToday Date Posted May 1, 2017 Written by Cate Dempsey Many small businesses adopt a CRM solution for the purpose of using it as a centralised repository for their customer information. However a CRM is much more than just a customer database. Your CRM should act as a powerful business tool to help...

Written by Ken Quigley

May 02 2017

Important Update for Act! emarketing Basic Users Over the past few months, we’ve introduced several great improvements to Act! emarketing, like enhanced reporting, more control over scheduled sends, and increased visibility into the performance of email campaigns. We're reaching out today to let you know that there will be a couple of additional...

Written by Ken Quigley

May 02 2017

The following notice was provided to us by the Swiftpage development team, and we wanted our customers to be aware of a situation that may impact them. Please note this is a Microsoft issue, not an Act! one, but it can have real implications on Act!'s ability to integrate with som versions of Outlook 2016. As our Act4outlook relies on the...

Written by Ken Quigley

May 01 2017

As the same implies, Act4outlook is a terrific Actcessory for improving the integration between Act! & Outlook. However, as great as it is, today it just got a little bit better. Previously, Act4outlook improved Outlook History recording in Act!, and allowed users to send one or more Outlook Contacts or Calendar items to Act! with a...

Written by Ken Quigley

April 23 2017

What are custom tables, and why should you care?   As a technology, custom tables have been supported in Act! since version 2008, Service Pack #3, however, despite their relative longevity, only a minority of Act! users are aware of them – and fewer still using them. So what are custom tables, and why should we care about them? To appreciate...

Written by Ken Quigley

April 16 2017

You like them Oranges? Then Act! now to save on Act! Pro v19 before the May 1st price increase Many changes to Swiftpage's pricing and payment policies will be ushered in on May 1st, making now the best time to plan your upgrade to Act! v19. Here's a quick breakdown of the current pricing versus what will go into effect next month:  

Written by Ken Quigley

April 15 2017

It is a wishful fallacy to think a CRM program will bring order to a disordered mind. A good CRM application provides the means to organization, not the motivation, and business owners should consider this when selecting their CRM solution.   If you or your team does not see the value in easy data retrieval, insightful reporting...

Written by Ken Quigley

April 14 2017

Never let good sales get in the way of good service It’s a cliché for companies to say they’re committed to customer service, when most don’t invest in the staff to deliver it. That form of lip service is unworthy of the faith our customers place in us, which is why we intend to put our money where our mouth is. Effective May 1st, Keystroke will...

Written by Ken Quigley

April 01 2017

As some of you may have noticed in our last newsletter, there is a price increase scheduled for May 1st on Act! Subscriptions (click HERE to learn more about the price change). For customers already on Act! Subscription, this small price increase is not consequential, but if you're still using Act! and have not migrated to subscription yet, this...

Written by Ken Quigley

March 22 2017

Sourced from: https://smallbiztrends.com/2017/02/crm-mistakes.html Written by: Clate Mask   We live in the age of the customer, where businesses are built on the relationships they have with their shoppers. Customer relationship management (commonly referred to as “CRM”) is foundational to a small business’s customer experience strategy. It serves...