Written by Ken Quigley

June 13 2022

Over the years Act! has experimented with different product bundlings, some with full featured Act! Marketing Automation (Growth Suite), Enhanced Support, and even (groan) feature-gated versions of Premium (Act! CRM Classic). The problem with each of these offerings is they lost sight of what is really great about Act!, and that is the Act...

Written by Ken Quigley

June 11 2022

On June 9th, 2022, Act! published their first Partner Spotlight, which we're delighted to report was on us. Read the intro and the blog below as it appeared on their social media channels. "We are thrilled to publish this Act! Channel Partner Spotlight to celebrate, Keystroke.ca, our Canadian MVAR, and recipient of the 2021 Act! Pat Egen...

Written by Ken Quigley

June 06 2022

Software add-ons that are made to work with all CRM’s will always be a little weaker than those designed to work with one. The simple truth is each CRM works a little differently, they use different API technology, and have different methods, so it’s naturally harder to make an add-on where one size fits all. That was our thinking when we...

Written by Ken Quigley

May 17 2022

Since April 19th, the date Act! made their security announcement, we've sent out countless email alerts and made thousands of phone calls to our customers. The reaction to these notices has been mixed, ranging from dismissive to overly alarmed. Here is a list of the five most common unexpected reactions we've encountered thus far: I only drive...

Written by Ken Quigley

May 01 2022

Act! for Web has evolved significantly over the years to become a fair alternative to the Act! Windows Client. In fact, Act! CRM Classic offers the fastest browser-based performance ever available, but even with all that added speed, many feature differences remain. The following is a list of features that are still unavailable through a browser...

Written by Ken Quigley

April 28 2022

Last year we sold almost 600 licenses of Act! Pro v22, so we thought we'd let those customers know that an important security patch from Act! became available today for that version. This security patch relates to a vulnerability with Act! Pro, Act! Premium and Act! Growth Suite software that may make it possible for a threat actor to gain...

Written by Ken Quigley

April 26 2022

The recent Act! security announcement has left many people scrambling to patch or upgrade their Act! installations to supported versions, and for many this has meant being forced to upgrade their TopSuite addons long before they intended. We want to support our addon customers during this time, as well as those of our resellers, so we’re making...

Written by Ken Quigley

April 24 2022

Between November 2021 and February 2022 Keystroke lost approximately 20% of our staff to poaching. Our story is not especially unique, as this has become increasingly common in the tech sector. Thankfully these positions have all been filled in recent months and while we’re well on our way to recovering. Unfortunately, we recently discovered some...

Written by Ken Quigley

April 19 2022

Act! v24 Update 4 adds impactful new functionality, pragmatic usability enhancements, and vital performance and security updates to the powerful 64 bit v24 platform released in Fall 2021 which alsosupports Windows® 11. Earlier this year Act! and the BPAC (Business Partner Advisory Council) convened to review the top priority feature...

Written by Ken Quigley

April 19 2022

This morning Act! LLC announced that a security vulnerability has recently been discovered with Act! Pro, Act! Premium and Act! Growth Suite software, which may make it possible for a threat actor to gain unauthorized access to your system. Please review the details on Act!’s web page notice for information on how it affects your version...