Written by Ken Quigley

June 23 2017

There are currently known issues with recent updates to Microsoft Office as is described in the KB (http://kb.act.com/app/answers/detail/a_id/38580). The solution is to revert office to a stable version that allows the Act! integration to work correctly. If the process is successful, you should end up on Office version 16.04229.  We suggest that...

Written by Ken Quigley

June 16 2017

This article highlights the differences in the Act! Premium v17 and Act! Premium for Web v17 features. With all the improvements made to the Web products capabilities in v16 and v17, many ACT administrators wonder what they’re actually giving up by not having the Windows client installed on their user’s computers. The short answer is less than...

Written by Ken Quigley

June 12 2017

Act! custom tables unleash the full power of Act!Act! has been the #1 contact manager for 30-years, but in 2008 it slipped in support for a feature that fundamentally changed the product - the ability to support one-to-many relationships through the use of custom tables.Custom tables are not sexy, but if you want to record transactional data...

Written by Ken Quigley

June 12 2017

Our monthly Deep Dive series is intended to provide an in-depth demonstration of our Act! add-on products. In the fourth installment, we'll explore Act4outlook, Act4realty, and Handheld Contact, hosted by Michael Kadlub, James Young, and Victor Krahn on Tuesday, June 20th 2-4pm EDTWe'll be giving away three Act4outlook licenses ($29.95 value...

Written by Ken Quigley

June 11 2017

When using Act! Premium Mobile, you will some times encounter an error message like the one below (see the orange box in the illustration under "Step #2), that advises you to "Disable Private Browsing. This often takes place after a major update to your IOS device's operating system, where some of the browser settings get reset.The private...

Written by Ken Quigley

May 29 2017

... it should complete it.A CRM application can do many things for your business, but if it tethers the users to their desktops, it will never realize its full potential. This is why all CRMs must have a mobile application to enable the users in and out of the office, and for Act!, that application is Handheld Contact.For those that think...

Written by Ken Quigley

May 22 2017

One of the most exciting new features of Handheld Contact v3 for Android and v7 for IOS is the ability to import contacts from your devices native address book. Handheld Contact developed this new "importer" feature to allow users to take contacts they just recently scanned with an application like CamCard or BCR.The process is simple.Use a...

Written by Ken Quigley

May 22 2017

Are you looking to take back time to focus on what you love rather than being bogged down by tedious tasks? Did you know that you can now connect Act! with many of the other online business optimization applications you are already using? Zapier makes this all possible. Start connecting your apps, automating tedious tasks, and making the most...

Written by Ken Quigley

May 22 2017

The following are proposed improvements planned for Act! v19.2 scheduled for release on Wednesday May 24th, 2017.Customers planning to upgrade should note that this update is available to active subscribers only, and that it is NOT schema breaking - meaning those working in Act! workgroups can continue to sync and access the shared database...

Written by Ken Quigley

May 07 2017

It's been 5-months since the release of Act! v19 in January, and many users are still taking a wait-and-see approach to the question of whether it's worth the plunge. While I understand the hesitation, a lot has changed this year that should weight into that decision.In February we saw the release of Service Pack #1 (v19.1),In March we saw...