Keystroke has always tried to be forward-leaning when it comes to privacy issues & the security of our customer data. When the Canadian Anti-Spam Legislation (CASL) was first introduced in 2014, we came out with the Opt-in Manager, which allowed customers to easily and efficiently harvest opt-in information for marketing purposes. We also securely host all our data on Microsoft Azure servers in Canada that require multi-factor authentication for all our internal employees to log in.
What data is collected?
For clarity, Keystroke does not collect private customer data beyond billing information. These details include company name, billing address, contact person, and business phone number and email. As stated above, the only 3rd party these details are shared with is Act! LLC when their Act! Premium account is being created. No payment information is stored in any of our systems, as customers must pay securely online at www.Keystroke.ca/payments each time a bill is due, or mail us a payment.
Keystroke Privacy Policy is published HERE, and provides more details on the data we collect and our purposes for doing so.
In the event of a breach
In the event that a data breach occurs with Keystroke systems, our security protocols require that we notify the client and report the incident to the CAI. To date, no such security breach has ever occurred to our knowledge. Neither Keystroke nor Act! LLC has access to customer-hosted data, so we have no relevant obligations under Act 25 pertaining to its privacy, beyond reporting security breaches of our Canadian hosting facilities to the affected customers and the Commission d'accès à l'information du Québec (CAI).
Our hosting facilities are managed by Amazon Web Services (AWS) which is a SOC11-compliant hosting service provider, with English and French servers domiciled in Canada.
Summary
We’ve seen firsthand with GDPR that organizations that take a strategic, customer-first approach versus a compliance-only approach to privacy are able to improve the customer experience and build the trust needed to drive innovation and economic development. At Keystroke, we aim to invest in the key areas of data security, governance, transparency, and compliance to continue to be worthy of our customers' trust.
Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.
Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.
Toronto | 500 Gordon Baker Rd. Toronto, ON, M2H 3B4 | |
Toll Free | : | 800.857.0558 |
Office | : | 416.499.3090 |
Fax | : | 416.499.1090 |
Kitchener | 250 Woolwich St. S. Breslau, ON N0B 1M0 | |
Toll Free | : | 800.939.4737 Ext. 1 |
Office | : | 519.579.1408 |
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