As we launch our new 50% off Handheld Contact (HHC) promotion, I was reminded of the many times hosting customers have asked about the benefits of HHC compared to the Act! Premium Mobile (APM) they get for free as part of their Act! hosting. My standard response is I use both because they each offer different benefits that compliment each other based on the need of that moment.
To provide a more exhaustive explanation of the benefits of the two, we have prepared a chart that high lights the differences, but basically the biggest difference between the two products/services is one is offline, and the other is online.
Online (Act! Premium Mobile) means the following:
- Greater access to all parts of the database included groups, companies, opportunities
- Does not rely on syncing so database changes are immediate for the other users
- No limit to the number of contacts you can access
- No access to alarms, so it will not alert you to an upcoming activity
- Can be used to email blast contacts within groups & companies from mobile device
- Slower access to data and requires login
Offline (HHC) means the following:
- Super fast access to the data because it resides on your mobile device
- Allows you to export contacts to native address book
- Alerts you to upcoming activities
- Limited to 15K contacts
- Limited to Contacts & Calendars.
For a broader summary of the differences between HHC and APM, please see the following chart.
Features | HHC | APM |
Offline/Online access to database files | Offline | Online |
Access to Contact & Calendar, Histories & Notes |
Yes | Yes |
Access to Companies, Groups, and Opportunity Tables |
No | Yes |
Contact Limit |
15K | Unlimited |
Perform Email Blast |
No | Yes |
Activity Alerts |
Yes | No |
Attach Pictures |
No | Yes |
Speed of access |
Instant | Connectivity Based |
Auto switches to Profile Mode on a Tablet |
Yes | Yes |
Updates to Master Database |
Based on Sync | Instant |
Ability to export records to native address book of device |
Yes | No |
Security in place to cut off data access for past users |
Yes | Yes |
Ability to control which contacts a user sees |
Yes | Yes |
Calls & Emails auto-recorded to History |
Yes | Yes |
Data entry with voice-to-text. |
Yes | No |
Access to custom fields |
up to 50 | Unlimited |
History & Notes View |
up to 5 | Unlimited |
Compatible with ACT Premium & Pro |
Both | Premium |
Supports access from multiple devices per user |
Pay per device |
Unlimited |