Written by Ken Quigley

June 10 2024

In the digital age, customer engagement is paramount for the success of any business. A website chat service is a dynamic tool that facilitates real-time communication with visitors, but when integrated with a robust CRM system like Act!, it transforms it becomes so much more. Here’s how integrating a website chat service with your Act! CRM...

Written by Ken Quigley

June 07 2024

As technology evolves, so does the software that powers our businesses. It’s important to stay informed and prepared for changes affecting the tools we rely on daily. With this in mind, Keystroke is hosting a Virtual Town Hall to discuss the upcoming deprecation of SQL Server 2014 and its implications for Act! CRM users. Event...

Written by Ken Quigley

June 06 2024

In the ever-evolving digital landscape, businesses constantly seek innovative ways to stay ahead of the curve. While Keystroke.net is renowned for our CRM expertise, we're now broadening our horizons by venturing into web design and development. This strategic move is part of our ongoing strategy to seamlessly integrate Act! CRM into the very...

Written by Ken Quigley

June 03 2024

In today’s fast-paced digital world, businesses constantly seek innovative solutions to streamline operations and enhance customer engagement. As the leading Act! CRM reseller, we’re thrilled to announce an offer that will elevate your business to new heights:  Free Website Integration into Your Act! CRM Database through Web...

Written by Ken Quigley

May 31 2024

Next month Act! is expected to release a new mobile client called APC Mobile for their Act! Premium Cloud Clients. We've been testing it for a while, and it's a slick, fast, and free offering that customers will love (click on the image to the right to see an expanded view of the home screen). Features aside, people need CRM on their mobile...

Written by Ken Quigley

May 27 2024

Recent survey results suggest that a majority of Act! users who upgraded to Act! v24 or v25 from a 32-bit version may still be using the soon-to-be-deprecated SQL 2014. If you're not familiar with the risks of using unsupported versions of SQL, please read this blog. To reduce the security risk for this cohort, we encourage them to upgrade to the...

Written by Ken Quigley

May 27 2024

As the warm breeze of late spring envelops us, we find ourselves on the last day of Memorial Day weekend—a time to honor the fallen heroes, embrace the outdoors, and perhaps indulge in a barbecue or two. But within the walls of our multinational company, this holiday takes on a unique twist. Our American colleagues are relishing a well-deserved...

Written by Ken Quigley

May 24 2024

With SQL 2014's pending deprecation in early July, many Act! users are facing a tough choice. As we explain HERE, there are only four responsible paths forward for this cohort, and they all begin with the letter "U"—upgrade, update, unplug, or uninstall. Upgrade your Act! to a 64-bit version that supports SQL 2019 Update your SQL version to...

Written by Ken Quigley

May 23 2024

For users operating a 32-bit version of Act! integrated with SQL 2014 who are not prepared to transition to Act! Premium Cloud by the time Microsoft phases out SQL 2014 on July 9th, there is an alternative solution. The majority of 32-bit Act! editions post version 17, which initially included SQL 2014, are eligible for an update to SQL 2016. This...

Written by Ken Quigley

May 22 2024

In November of 2022, we made updates to a lot of our products to support OAuth changes to both Google & Microsoft mail services. Unfortunately, more updates are required to support Office 365 users, as Microsoft has started phasing out all support for basic SMTP authentication, even those using OAuth. This has forced us to initiate more OAuth...