Since May 2015, Swiftpage transitioned from a purchase to a subscription model, and there’s been an average of one new Act! release per year. In March of 2018, Swiftpage released Act! Premium Plus, the first version of Act! to natively support custom tables, that dramatically expanded the data storage capability of their CRM software.

The lesson to be learned from this trend is that the only constant in the world of software is change. This is why Reporting4Act! offers an affordable Annual Maintenance Plan to ensure your reporting software always works with your Act!, regardless of how frequently you upgrade.

The Reporting4Act! Maintenance Plan ensures you always have the most current compatibility updates, along with upgrades to support new technology changes like custom tables. What’s more, they also offer the following additional benefits:

• Email support via our fast response ticketing system (number of tickets available is based on product tier purchased)
• Continued use of the free Basic Viewer programs included with your purchase (quantities depend on product tier)
• Compatibility updates & new version upgrades

Software assurance is important, which is why the first year’s Maintenance Plan subscription is included with your Reporting4Act! purchase price, so you’ll get all these benefits for 12-months at no extra charge. After that, you can renew your annual Maintenance Plan for only 25% of your products original purchase price. Additional discounts are available for multi-year renewals, but we don’t think you’ll have a hard time cost justifying the Maintenance Plan based on the inclusion of the free Basic Viewers.

Consider the following math:

Annual Maintenance Costs Per Tier

• Pro = $50 USD (same cost as the one Basic Viewer included with subscription)
• Premium = $100 USD (same cost as the two Basic Viewers included with subscription)
• Ultimate = $200 USD (Less than the cost of the five Basic Viewers included with subscription)

In other words, if your team uses the free Basic viewer(s) to run the 100+ sample reports included with Reporting4Act!, or the custom reports you build for your company, the money you save from not having to buy the Viewers, will pay for the whole Maintenance Plan – meaning you essentially receive the support, updates & upgrades at no extra charge.

Software Maintenance Fulfillment
Stonefield Query product updates and upgrades are made available via download from our website. You will receive an e-mail confirmation of your purchase that includes the link to download the product update or upgrade.

Existing Customers
Customers current with their software maintenance continue to receive all the benefits through the expiration date. You can renew your software maintenance anytime prior to your expiration. Current software maintenance renewals are 25% of retail price. Multi-year renewals are available at reduced rates.

Lapsed Software Maintenance
Customers with software maintenance that have lapsed within the last year can renew for 40% of retail price. Customers that lapsed more than one year ago can renew for 60% of retail price. When you purchase a renewal, you receive the current version and 12 more months of updates, upgrades, and e-mail support. Multi-year renewals are available at reduced rates