Our Mission Statement
"To inspire & support our client's ongoing success through quality business solutions."
Have questions about our support plans?
When you're in the software business you come to learn the difference between a customer and a
client. A customer will purchase products from you as it suits their interests, and there is seldom any "value add" service involved in the transaction. In fact, most vendors are aware that "customers" will shop elsewhere if there is any perceived benefit to doing so because there is no real relationship there.
Clients, on the other hand, seek out advice and service in their transaction, and in doing so establish a bit more reliance, and the vendor, in turn, owes them a higher duty of care when servicing them. The duty of care is raised further still by subscription, which is a transaction that implies an ongoing obligation to improve and support the product or service your clients are subscribing to.
It was with this distinction in mind that Keystroke recently was inspired to honour and reward our loyal clients with a "membership", the "Keystroke Quality Client" membership, and yes, we intend to convey many privileges to this membership, but more on that later.
The KQC Membership is comprised of those clients that have engaged us in both ongoing product and service transactions, and to whom we owe that higher duty of care we spoke of. In specific terms, the KQC membership is reserved for those people who are subscribing to our products and a support plan. This combination could be either Act! subscription and OrangeCare, or Act! Hosting & OrangeCare. Whatever combination applies, the bundling must reflect an ongoing product & service relationship.
KQC Membership Plans
KQC MEMBERSHIP
(billed annually)
- Orange Care Support Plan
- Keystroke Tables subscription for each user
- Free Upgrades for perpetual Keystroke software when new versions released
- 10% discounts on all Keystroke software
- 10% discounts on all service rates (including database repair & conversions, project scoping, template & web design, etc., but excluding Orange Care
KQC MEMBERSHIP PLUS
(billed annually)
- Orange Care Plus Support Plan
- 1-hour of VIP support per user
- Keystroke Tables subscription for each user
- Free Upgrades for perpetual Keystroke software when new versions released
- 10% discounts on all Keystroke software
- 10% discounts on all other service rates (including database repair & conversions, project scoping, template or web design services, etc., but excluding Orange Care)
- Free Knowtifier Lite
KQC Membership Eligibility
Orange Care and Orange Care Plus
OrangeCare & Orange Care Plus are annual support plans comprised of Level 1&2 phone and email support (up to 30 minutes per subscriber/per day), with support defined as help with troubleshooting Act! with installations or general use, upgrades, application configuration, basic usability and functionality. Unlike with Swiftpage Support, OrangeCare includes setup and support of Actcessories, as well, ensuring your entire Act! eco-system is covered.
Act! Subscription
Subscription of an Act! Premium product in Windows or the Cloud where Keystroke is the Reseller of Record (could be billed directly from Swiftpage). These subscriptions may also include Growth Suite, or Act! Marketing Automation as an add-on to the Act! subscription. Act! Growth Suite Starter excluded. Benefits of an Act! subscription include ongoing updates & upgrades, and access to all WebAPI tools like Dynamic Pipelines and Insight Reporting, as well as support for add-ons like Handheld Contact API and Book2act
Act! Hosting
Another KQC eligible subscription is Keystroke's Act! hosting services, which may or may not include an Act! subscription. Keystroke offers hosting services to Act! Premium users both on and off-plan, as well as Act! Pro users. Act! hosting lends to easier centralized deployments, maintenance-free publishing of your database for cloud access, stress-free WebAPI management for all your add-ons, and easier support for Web or Windows issues with Act!
