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Act4support

Integrated Helpdesk add-on for Act!

Act4support is the first helpdesk Act! tool that functions fully within Act! and operates in both a Local Area Network and a Wide Area Network environment. Act4support is designed to help companies better support their customers by providing a global support dashboard, Outlook integration, and tracking support tickets by status, billable/warranty, and by support agent.

Act4support Dashboard provides global view of all support activity

  • Link tickets directly to Act! Contacts.
  • Automatically generate unique numeric ticket numbers.
  • Automatically generate a unique LogMeIn rescue session code which can be provided to the customer to begin a remote support session. (Requires LogMeIn Rescue subscription)
  • View all tickets for a given Contact or Technician.
  • Filter ticket list by status, date, billable, and billed fields.
  • Export your current ticket list to Excel with a click of a button.
  • Easily navigate to the Contact linked with the ticket by clicking the “Go To Contact” button.
  • Assign tickets to one or more technicians.
  • Easily create a follow-up activity with the customer from within the ticket.
  • Create and send Outlook email messages from predefined templates. For example, a ticket summary.
  • Using Topline Designer, easily create and manage support contract records. When a ticket is created for a Contact, Act 4 Support will automatically look for active support contracts. If one is found, the user is presented with the option to link the ticket to the contract. As the user updates the total on the ticket, this total is automatically deducted from the support contract’s “Remaining Time” field.
  • Control common preferences easily from one place which allows syncing of preferences for both local and remote users. These settings may only be modified by an Administrator.
  • Optionally, an Outlook plugin is also provided which provides the following features:
    • Quickly navigate to the Act! Contact with a click of a button after selecting an email message.
    • Create a ticket directly from an email message.

Support Ticket

Seamless Outlook integration allows you to jump directly to a contact from an email

Create a ticket from an email

Purchase Notes & System Requirements

  • All Pricing listed is in USD
  • All purchases includes a 2-week trial of The Knowtifer with purchase.
  • Compatible with Act! v16 or higher (sold separately)
  • Topline Licensing requires v16 version or higher
  • MS Office 2010 or higher (32-bit)

RELEASE DATE:

March 29th, 2016

PLEASE READ:

The following is a breakdown of how our Act4 products can be purchased. As some users may already own Topline Designer and most users will only need one subscription of The Knowtifer, we've broken down our bundles so you can save money by buying only what you need. The "Act4x" listed in the chart below represents all our Act4 products.

Subscription Pricing

Annual Costs

(Act! software sold separately)

Act4support
  • First Year's subscription = $179 USD (cost per seat)
  • Subscription Renewal = $129 USD (cost per seat)

The Knowtifier (annual subscription - only one required per database) =  $299.95 USD

  • When purchasing 2+ Act4support, Knowtifier is only $99.95

 


Act4support Quantity Discounts
:

  • 5-14 = 10% discount
  • 15+ = 15% discount

Who we are?

Specializing in home and business network solutions, providing efficiency and productivity via a local or remote setup. 

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Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

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Saturday & Sunday: Closed