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LogMeIn Rescue

LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising two main components: a Technician Console and a Customer Applet.

Technician Console

The online interface used by our support technicians to conduct remote support sessions. Our technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue.
The new Desktop App enables our technicians to access their console in one click, so we can provide support faster, without the hassle of a browser.

Multiple simultaneous active sessions can be conducted using:

  • Direct connection to the Customer via code or emailed link
  • Desktop View and Remote Control, including Whiteboard
  • Detailed Session History & Notes
  • Chat Interface with Predefined Replies, URL Push, and File Transfer
  • Detailed System Diagnostics, including Reboot & Reconnect
  • Shared Global Queue

Customer Applet

With your permission, this small .exe file automatically downloads to your PC. It's the interface through which our technicians communicate with you and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.

The applet provides you with:

  • Interactive Chat and detailed Session History
  • Prompts to permit or deny technician access to all functions
  • File Transfer to the technician
  • Ability to stop Remote Control or disconnect at any time

Who we are?

Specializing in home and business network solutions, providing efficiency and productivity via a local or remote setup. 

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Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed